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Citizens Charter

National Portal for Transgender Persons

Ministry of Social Justice and Empowerment

Shastri Bhawan, New Delhi 110001

Our commitments to you

Sr. No. Our services Mode of provision Timelines
1. Issuance of Certificates & Identity Cards Pan India Online issuance of Certificate and Identity Card under relevant sections of the Transgender Persons (Protection of Rights) Act 2019 in a seamless manner. Within 30 days
2. Application Support User Manual for filling up of application for Transgender Certificate, Identity Card. Sample formats of applications are also available on the portal. Immediate
3. Skill development and Training Interested applicants can apply for skill enhancement and capacity building training to increase the livelihood opportunities of transgender persons. This service is in convergence with the PM Daksh portal of MoSJE Concurrent/ Ongoing
4. Promotion of Skill development &Training (Online) The portal encourages online skill training & employment opportunities for transgender persons and provides recognition/incentives to those applicants who have done courses from any government supported platforms Concurrent/ Ongoing
5. Garima Greh The portal maintains a real time database of the beneficiaries and stakeholders through an online monitoring system for the shelter homes Immediate
6. Dashboard A National level dashboard to view certificates & Cards issued across India Immediate
7. User support to District Administration User Manual for district administrations to verify, upload and request data from applicants for issuance of Transgender certificate & identity card. Immediate
8. Appeal Mechanism A user-login page is created to facilitate Transgender persons to lodge their grievances through the web portal. Within 90 days
9. Help Desk for Technical & Administrative Queries National level helpdesk from 10:00 AM to 17:00 PM (Monday to Friday) Immediate
10. Training Sessions on National Portal for Transgender Persons Regular issuance of notifications about online and offline sessions Everyday
11. Information about meetings being convened for National Council for Transgender Persons For Transparency and accountability, documents are uploaded periodically on the portal Immediate
12. Citizen Feedback Mechanism Feedback about Portal can be provided by the citizens for improvement Immediate
13. Access to Guidelines Transgender Persons (Protection of Rights) Act 2019 , Transgender Persons (Protection of Rights) Rules 2020, Garima Greh Guidelines, Budget Estimates are available. Immediate
14. FAQ’s Frequently Asked Questions about the major activities being conducted by the Ministry for the welfare of Transgender persons. Immediate and updated based on the queries received

For more details on the procedure, documents required and contact person,
please visit our website at:
Register your grievance on the following portal: